# General requests

**URL:** https://support.iubenda.com/c/general-requests/6.md?page=1

[Latest](https://support.iubenda.com/latest.md) · [Categories](https://support.iubenda.com/categories.md) · [Tags](https://support.iubenda.com/tags.md)

**Page:** 2

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## [Iubenda blocking new purchase gtm event](https://support.iubenda.com/t/iubenda-blocking-new-purchase-gtm-event/4073)

<div class="topic-metadata">

**Author:** [@andrea](https://support.iubenda.com/u/andrea)\
**Replies:** 6\
**Last updated:** [June 3, 2024, 10:51am UTC](https://support.iubenda.com/t/iubenda-blocking-new-purchase-gtm-event/4073 "2024-06-03T10:51:29Z")

</div>

hello when the iubenda plugin and consent mode v2 is active it is actually blocking in wordpress woocommerce the new "purchase" event that gtm4wp plugin is firing. how we can solve this ? Importato da support.iubenda.…

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## [Problemi con iubenda e form hubspot](https://support.iubenda.com/t/problemi-con-iubenda-e-form-hubspot/4075)

<div class="topic-metadata">

**Author:** [@marketinglegorgrou](https://support.iubenda.com/u/marketinglegorgrou)\
**Replies:** 9\
**Last updated:** [June 3, 2024, 10:47am UTC](https://support.iubenda.com/t/problemi-con-iubenda-e-form-hubspot/4075 "2024-06-03T10:47:10Z")

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Ho recentemente installato iubenda nel mio sito costruito con wordpress e ho notato che va in contrasto con i form di Hubspot incorporati tramite \<script\>. C'è una soluzione? Grazie Importato da support.iubenda.com …

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## [Devo inserire un servizio manuale per una checkbox in js salvata in local storage?](https://support.iubenda.com/t/devo-inserire-un-servizio-manuale-per-una-checkbox-in-js-salvata-in-local-storage/4080)

<div class="topic-metadata">

**Author:** [@ertedibo](https://support.iubenda.com/u/ertedibo)\
**Replies:** 0\
**Last updated:** [June 1, 2024, 9:07am UTC](https://support.iubenda.com/t/devo-inserire-un-servizio-manuale-per-una-checkbox-in-js-salvata-in-local-storage/4080 "2024-06-01T09:07:51Z")

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Ciao! Utilizzo questo codice in alcune pagine: \<div\> \<input type="checkbox" id="whatever-1" /\>This task \<input type="checkbox" id="whatever-2" /\>This task \<input type="checkbox" id="whatever-3" …

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## [Errore dopo inserimento script cookie banner in sito wordpress](https://support.iubenda.com/t/errore-dopo-inserimento-script-cookie-banner-in-sito-wordpress/4078)

<div class="topic-metadata">

**Author:** [@daniele.mariani23](https://support.iubenda.com/u/daniele.mariani23)\
**Replies:** 2\
**Last updated:** [April 30, 2024, 12:19pm UTC](https://support.iubenda.com/t/errore-dopo-inserimento-script-cookie-banner-in-sito-wordpress/4078 "2024-04-30T12:19:06Z")

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Salve, per un nostro nuovo sito worpdress abbiamo come facciamo solitamente seguito tutta la prassi di inserimento link privacy e cookie policy e inserimento script cookie banne. Quando generiamo lo script del cookie ban…

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## [WordPress Plugin Recommendation for Custom User Registration Forms](https://support.iubenda.com/t/wordpress-plugin-recommendation-for-custom-user-registration-forms/4076)

<div class="topic-metadata">

**Author:** [@mswnotorious](https://support.iubenda.com/u/mswnotorious)\
**Replies:** 0\
**Last updated:** [March 28, 2024, 11:10am UTC](https://support.iubenda.com/t/wordpress-plugin-recommendation-for-custom-user-registration-forms/4076 "2024-03-28T11:10:57Z")

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Hello iubenda Community, I'm currently working on a project that requires custom user registration forms on my WordPress website. I'm looking for a plugin recommendation that would allow me to create and customize user r…

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## [Cookie banner displays on every page](https://support.iubenda.com/t/cookie-banner-displays-on-every-page/4071)

<div class="topic-metadata">

**Author:** [@frank](https://support.iubenda.com/u/frank)\
**Replies:** 1\
**Last updated:** [March 5, 2024, 8:49pm UTC](https://support.iubenda.com/t/cookie-banner-displays-on-every-page/4071 "2024-03-05T20:49:15Z")

</div>

Having an issue with the cookie banner displaying on every page. Accepting or Rejecting sets and retains the preferences correctly, but the banner always displays. Currently using the Ibenda GTM tag, but had the same iss…

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## [Customization Options for Privacy Policies?](https://support.iubenda.com/t/customization-options-for-privacy-policies/4063)

<div class="topic-metadata">

**Author:** [@alexadayz59](https://support.iubenda.com/u/alexadayz59)\
**Replies:** 6\
**Last updated:** [February 26, 2024, 5:28am UTC](https://support.iubenda.com/t/customization-options-for-privacy-policies/4063 "2024-02-26T05:28:49Z")

</div>

Hi iubenda Community, are there ways to customize the privacy policy generated by iubenda for my website thegamesdownload? Thanks! Importato da support.iubenda.com (topic #42000305593) · :eye: 515 visualizzazioni

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## [Custom Terms and Conditions](https://support.iubenda.com/t/custom-terms-and-conditions/4051)

<div class="topic-metadata">

**Author:** [@ivanoung](https://support.iubenda.com/u/ivanoung)\
**Replies:** 2\
**Last updated:** [January 25, 2024, 11:27am UTC](https://support.iubenda.com/t/custom-terms-and-conditions/4051 "2024-01-25T11:27:27Z")

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IS there a way for us to add new clause to the current Terms and Conditions to fit our usage? Importato da support.iubenda.com (topic #42000301160) · :+1: 1 upvote su Freshdesk · :eye: 479 visualizzazioni

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## [Add free text](https://support.iubenda.com/t/add-free-text/4047)

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**Author:** [@liron](https://support.iubenda.com/u/liron)\
**Replies:** 1\
**Last updated:** [January 19, 2024, 10:57am UTC](https://support.iubenda.com/t/add-free-text/4047 "2024-01-19T10:57:00Z")

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How can I add free clauses to the Terms and conditions ? Importato da support.iubenda.com (topic #42000298024) · :eye: 366 visualizzazioni

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## [Info Banner](https://support.iubenda.com/t/info-banner/4058)

<div class="topic-metadata">

**Author:** [@balmusvasile99](https://support.iubenda.com/u/balmusvasile99)\
**Replies:** 1\
**Last updated:** [January 18, 2024, 11:42am UTC](https://support.iubenda.com/t/info-banner/4058 "2024-01-18T11:42:55Z")

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Buongiorno, Avrei due richieste: Vorrei sapere se c'è la possibilità di mettere le categorie con lo switch attivo in automatico nel banner, in modo tale che sia poi al massimo il cliente a deselezionarle. Se si come devo…

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## [Google analytics page views are not tracking when privacy controls / cookie solution is embedded](https://support.iubenda.com/t/google-analytics-page-views-are-not-tracking-when-privacy-controls-cookie-solution-is-embedded/4068)

<div class="topic-metadata">

**Author:** [@dan](https://support.iubenda.com/u/dan)\
**Replies:** 1\
**Last updated:** [January 8, 2024, 9:32am UTC](https://support.iubenda.com/t/google-analytics-page-views-are-not-tracking-when-privacy-controls-cookie-solution-is-embedded/4068 "2024-01-08T09:32:15Z")

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Google Analytics page views are not tracking when privacy controls/cookie solution is embedded. When i removed the cookie solution code, google Analytics page views track correctly. this is the code I have embedded: …

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## [Pro license not active](https://support.iubenda.com/t/pro-license-not-active/4054)

<div class="topic-metadata">

**Author:** [@roberto](https://support.iubenda.com/u/roberto)\
**Replies:** 8\
**Last updated:** [December 30, 2023, 4:38pm UTC](https://support.iubenda.com/t/pro-license-not-active/4054 "2023-12-30T16:38:46Z")

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Please, the pro license of herda-roma.it site is not active in ACTIVE LICENSES AND SUBSCRIPTIONS, but the customer has paid until 25/02/2023 (as can be seen in the invoice dated 02/25/22). I am the web designer, can you …

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## [Cloudflare + Iubenda](https://support.iubenda.com/t/cloudflare-iubenda/4062)

<div class="topic-metadata">

**Author:** [@fduser42006891489](https://support.iubenda.com/u/fduser42006891489)\
**Replies:** 1\
**Last updated:** [December 25, 2023, 7:27am UTC](https://support.iubenda.com/t/cloudflare-iubenda/4062 "2023-12-25T07:27:29Z")

</div>

hello to everyone, i use cloudflare fro my sites, i'm trying to add iubenda html code to this tool, but i have lots of problem. Anyone have solved this problem to customize iubenda fro cloudflare? thanx for your time Si…

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## [Cookie Banner not hide when a preference is expressed](https://support.iubenda.com/t/cookie-banner-not-hide-when-a-preference-is-expressed/4049)

<div class="topic-metadata">

**Author:** [@l.clemente](https://support.iubenda.com/u/l.clemente)\
**Replies:** 4\
**Last updated:** [December 21, 2023, 3:56pm UTC](https://support.iubenda.com/t/cookie-banner-not-hide-when-a-preference-is-expressed/4049 "2023-12-21T15:56:20Z")

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Salve, Scrivo per un chiedere supporto riguardo ad un sito di cui effettuo l'hosting. Ho un problema con la cookie policy del sito e dei suoi sottodomini. Il problema consiste nel fatto che selezionando la preferenza il …

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## [I need Vercel Analytics as an option for Privacy Policy](https://support.iubenda.com/t/i-need-vercel-analytics-as-an-option-for-privacy-policy/4066)

<div class="topic-metadata">

**Author:** [@off9955555](https://support.iubenda.com/u/off9955555)\
**Replies:** 1\
**Last updated:** [December 20, 2023, 1:30pm UTC](https://support.iubenda.com/t/i-need-vercel-analytics-as-an-option-for-privacy-policy/4066 "2023-12-20T13:30:57Z")

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I need Vercel Analytics as an option for Privacy Policy Importato da support.iubenda.com (topic #42000305762) · :+1: 3 upvote su Freshdesk · :eye: 338 visualizzazioni

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## [Generated Privacy policies with Iubenda through register.it](https://support.iubenda.com/t/generated-privacy-policies-with-iubenda-through-register-it/4065)

<div class="topic-metadata">

**Author:** [@fduser42032688267](https://support.iubenda.com/u/fduser42032688267)\
**Replies:** 1\
**Last updated:** [December 13, 2023, 7:03pm UTC](https://support.iubenda.com/t/generated-privacy-policies-with-iubenda-through-register-it/4065 "2023-12-13T19:03:21Z")

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I've generated the privacy policies using Iubenda, but accessing it through register.it. Now I would like to do further configurations directly using Iubenda dashboard. For example adding a secondary language or duplica…

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## [English only language](https://support.iubenda.com/t/english-only-language/4048)

<div class="topic-metadata">

**Author:** [@carliorgani](https://support.iubenda.com/u/carliorgani)\
**Replies:** 10\
**Last updated:** [December 7, 2023, 7:37am UTC](https://support.iubenda.com/t/english-only-language/4048 "2023-12-07T07:37:33Z")

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I activated my plan but with default your service put the policy in Italian, but my site is in English, of course I don't want two languages, but only that I need, it is possible? Thanks Importato da support.iubenda.co…

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## ["floatingPreferencesButton" (Bug + Feature Request)](https://support.iubenda.com/t/floatingpreferencesbutton-bug-feature-request/4056)

<div class="topic-metadata">

**Author:** [@sarin\_iubenda](https://support.iubenda.com/u/sarin_iubenda)\
**Replies:** 6\
**Last updated:** [October 20, 2023, 3:51pm UTC](https://support.iubenda.com/t/floatingpreferencesbutton-bug-feature-request/4056 "2023-10-20T15:51:48Z")

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Hi! In order to fully customize the floatingPreferencesButton, there should be an additional id attribute. Because of excessive use of !important styles in the most specific selector .iubenda-tp-btn:not(\[data-tp-nostyle…

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## [How to Targeting International Audiences with Multilingual Support](https://support.iubenda.com/t/how-to-targeting-international-audiences-with-multilingual-support/4060)

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**Author:** [@okeefemonty](https://support.iubenda.com/u/okeefemonty)\
**Replies:** 3\
**Last updated:** [August 18, 2023, 8:22am UTC](https://support.iubenda.com/t/how-to-targeting-international-audiences-with-multilingual-support/4060 "2023-08-18T08:22:56Z")

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I have recently launched a new website of fbreeldownload in only in US English language. I want to enter different language in my website . Tell me what language I will add to my website to target different country. Im…

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## [Set Per-category consent enabled by default](https://support.iubenda.com/t/set-per-category-consent-enabled-by-default/4050)

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**Author:** [@bojan.zidarevic](https://support.iubenda.com/u/bojan.zidarevic)\
**Replies:** 7\
**Last updated:** [August 5, 2023, 1:34pm UTC](https://support.iubenda.com/t/set-per-category-consent-enabled-by-default/4050 "2023-08-05T13:34:05Z")

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By default, only Strictly necessary purpose item is enabled. Is it possible to set all items to be enabled (as in the attached image)? Importato da support.iubenda.com (topic #42000300417) · :eye: 801 visualizzazioni

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## [Reset of old cookie](https://support.iubenda.com/t/reset-of-old-cookie/4041)

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**Author:** [@luca.morandini](https://support.iubenda.com/u/luca.morandini)\
**Replies:** 5\
**Last updated:** [August 1, 2023, 2:56am UTC](https://support.iubenda.com/t/reset-of-old-cookie/4041 "2023-08-01T02:56:06Z")

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Hello, we just updated the cookie consent solution to allow optin for categories 1,2,3,4,5. We previously used the solution without category consent. What we noticed though is that it's working fine on new users. But on…

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## [Wix stores and policy generation](https://support.iubenda.com/t/wix-stores-and-policy-generation/4059)

<div class="topic-metadata">

**Author:** [@bluformazione.info](https://support.iubenda.com/u/bluformazione.info)\
**Replies:** 3\
**Last updated:** [August 1, 2023, 2:54am UTC](https://support.iubenda.com/t/wix-stores-and-policy-generation/4059 "2023-08-01T02:54:54Z")

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Hello, I am going to launch my new Wix website. It's e-commerce, and I don't know if iubenda will generate automatically all my policies. Is the autogeneration process reliable? Thanks Importato da support.iubenda.c…

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## [\[Consent Solution\] Request fails because of CORS](https://support.iubenda.com/t/consent-solution-request-fails-because-of-cors/4057)

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**Author:** [@michele.lazzeri](https://support.iubenda.com/u/michele.lazzeri)\
**Replies:** 9\
**Last updated:** [June 8, 2023, 7:43am UTC](https://support.iubenda.com/t/consent-solution-request-fails-because-of-cors/4057 "2023-06-08T07:43:48Z")

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The same happens on production sites. Access to XMLHttpRequest at 'https://consent.iubenda.com/beta/public/consent' from origin 'https://cdpn.io' has been blocked by CORS policy: Response to preflight request doesn't pas…

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## [Customize the Tracking Preferences popup](https://support.iubenda.com/t/customize-the-tracking-preferences-popup/4042)

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**Author:** [@quicksizer](https://support.iubenda.com/u/quicksizer)\
**Replies:** 8\
**Last updated:** [April 10, 2023, 7:51pm UTC](https://support.iubenda.com/t/customize-the-tracking-preferences-popup/4042 "2023-04-10T19:51:46Z")

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We are currently evaluating the iubenda Cookie Solution. We have created our custom banner and have enabled “per category consent”. This works fine and shows us the following page: We would like to customize the look…

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## [Allow choosing a different purpose/category than the default for an existing built-in service/purpose](https://support.iubenda.com/t/allow-choosing-a-different-purpose-category-than-the-default-for-an-existing-built-in-service-purpose/4036)

<div class="topic-metadata">

**Author:** [@tyler](https://support.iubenda.com/u/tyler)\
**Replies:** 8\
**Last updated:** [April 10, 2023, 7:49pm UTC](https://support.iubenda.com/t/allow-choosing-a-different-purpose-category-than-the-default-for-an-existing-built-in-service-purpose/4036 "2023-04-10T19:49:48Z")

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Sometimes the purpose associated with a built-in service is simply not accurate or not the best fit for your particular site. While the ability to add a service to your privacy/cookie policy from a directory of ready-ma…

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## [What are the 5 licenses?](https://support.iubenda.com/t/what-are-the-5-licenses/4045)

<div class="topic-metadata">

**Author:** [@erikhaze](https://support.iubenda.com/u/erikhaze)\
**Replies:** 16\
**Last updated:** [February 23, 2023, 6:52pm UTC](https://support.iubenda.com/t/what-are-the-5-licenses/4045 "2023-02-23T18:52:25Z")

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Hello, I have bought 5 licenses. The dashboard says that I have used all 5 licenses. But I don't know how. Where do I see what is used as "1 license"? I have: - Privacy and Cookie Policy - Terms and Conditions - Cookie S…

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## [Consent Solution in Prestashop](https://support.iubenda.com/t/consent-solution-in-prestashop/4043)

<div class="topic-metadata">

**Author:** [@fduser42010310330](https://support.iubenda.com/u/fduser42010310330)\
**Replies:** 10\
**Last updated:** [November 23, 2022, 1:55pm UTC](https://support.iubenda.com/t/consent-solution-in-prestashop/4043 "2022-11-23T13:55:12Z")

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Good morning, I have integrated Privacy and Cookie Policy, Cookie Solution, Terms and Conditions on a website. For the Consent Solution, I entered the code in the HEAD. Do I have to do some other steps with the "Public A…

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## [Searching Post in this community forum](https://support.iubenda.com/t/searching-post-in-this-community-forum/4052)

<div class="topic-metadata">

**Author:** [@lordsapk](https://support.iubenda.com/u/lordsapk)\
**Replies:** 2\
**Last updated:** [November 11, 2022, 4:45pm UTC](https://support.iubenda.com/t/searching-post-in-this-community-forum/4052 "2022-11-11T16:45:01Z")

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Please offer Searching Posts in this Community Forum, so that everyone can find the topics already covered. Importato da support.iubenda.com (topic #42000301678) · :eye: 379 visualizzazioni

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## [Kadence theme and iubenda](https://support.iubenda.com/t/kadence-theme-and-iubenda/4053)

<div class="topic-metadata">

**Author:** [@smithbang79](https://support.iubenda.com/u/smithbang79)\
**Replies:** 1\
**Last updated:** [October 20, 2022, 5:09pm UTC](https://support.iubenda.com/t/kadence-theme-and-iubenda/4053 "2022-10-20T17:09:49Z")

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I wants set up kadence theme and iubendaon my site . There seemed to be some memory and resource issues. I ran malwarebytes, ccleaner, and avg to clean up my system. I uninstalled a few programs that I determined I did …

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## [Increase height of Cookie Settings modal; some categories can't even be seen without scrolling!](https://support.iubenda.com/t/increase-height-of-cookie-settings-modal-some-categories-cant-even-be-seen-without-scrolling/4037)

<div class="topic-metadata">

**Author:** [@tyler](https://support.iubenda.com/u/tyler)\
**Replies:** 4\
**Last updated:** [October 1, 2022, 7:08am UTC](https://support.iubenda.com/t/increase-height-of-cookie-settings-modal-some-categories-cant-even-be-seen-without-scrolling/4037 "2022-10-01T07:08:50Z")

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The height of the per-category cookie preferences modal/iframe is currently hard-coded to be 650px high: This may be reasonable for short screens, but this can be a big problem if you have more than 2 categories t…

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