# Please add "Muut" forums/commenting and "SendWithUs" transactional email service **URL:** \ **Category:** Services/Clauses Requests\ **Created:** [April 22, 2015, 4:36pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358 "2015-04-22T16:36:00Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![apps](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@apps](https://support.iubenda.com/u/apps)\ **Post date:** [April 22, 2015, 4:36pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/1 "2015-04-22T16:36:00Z")
Would love to see support for: - Muut forums/commenting [https://muut.com/](https://muut.com/) - SendWithUs transaction and drip campaign email service (they use 3rd party ESPs such as Sendgrid to actually deliver the emails) [https://www.sendwithus.com](https://www.sendwithus.com) Thank you! Mikel * * * _Importato da [support.iubenda.com](http://support.iubenda.com) (topic #42000003004) · 👁 293 visualizzazioni_ ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [December 23, 2014, 9:51am UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/2 "2014-12-23T09:51:00Z")
Hi Mikel, Those sound like interesting additions. Please allow a while for them to be integrated however. You can add them yourself in the following way [http://iubenda.com/dashboard](http://iubenda.com/dashboard) \> edit/add privacy policy \> add service \> create custom service ( [https://www.iubenda.com/en/help/posts/386](https://www.iubenda.com/en/help/posts/386) ) I’ll let you know here when they’ve been officially added, too. Simon ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [December 23, 2014, 10:00am UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/3 "2014-12-23T10:00:00Z")
Follow up question for sendwithus, this looks like an entirely self-hosted solution? Just from looking at it, I would suggest you disclose the third party ESP that actually handles the personal data by your users (email addresses). Does that make sense or am I missing something here? ---
**Author:** ![apps](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@apps](https://support.iubenda.com/u/apps)\ **Post date:** [December 23, 2014, 1:02pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/4 "2014-12-23T13:02:00Z")
Hi Simon, Thanks for looking into the new additions. SendWithUs is not self-hosted, it’s a 3rd party service. Transactional emails are triggered via an API (thorugh which you pass recipient details plus any number of variables you wish to define), and then they use your choice of ESP to facilitate the actual send. Benefits for its use over a bare-bones ESP are its powerful templating, AB Testing, analytics, translation and drip campaign features. So, in a nutshell, it does actually handle and store user data…it stores a database of “customers” to which we send our transactional emails, including a variety of custom info that we can chose to pass through via the API. These custom variables are usually used for dynamic variables and conditional logic within the email templates. Hope that explanation helps a bit! There’s a little more info here ( [https://www.sendwithus.com/features](https://www.sendwithus.com/features) ) plus the team is quite responsive to support enquiries if you need to get in touch with them. Thanks 🙂 Mike ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [December 29, 2014, 10:11am UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/5 "2014-12-29T10:11:00Z")
Hi again Mike, Thanks for the insights, that changes my earlier assessment. I’ll have to see how it fits with the rest of the clauses. Your fastest way forward is still with integrating it in a custom declaration. I’m pasting it again for your convenience. [http://iubenda.com/dashboard](http://iubenda.com/dashboard) \> edit/add privacy policy \> add service \> create custom service ( [https://www.iubenda.com/en/help/posts/386](https://www.iubenda.com/en/help/posts/386) ) Any other developments regarding it will be posted in this thread. Best, Simon 🙂 ---
**Author:** ![apps](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@apps](https://support.iubenda.com/u/apps)\ **Post date:** [December 30, 2014, 9:38am UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/6 "2014-12-30T09:38:00Z")
Thanks Simon, much appreciated! ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [March 9, 2015, 12:20pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/7 "2015-03-09T12:20:00Z")
Mike, Sendwithus is ready, Muut may be soon as well. Best regards, Simon ---
**Author:** ![apps](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@apps](https://support.iubenda.com/u/apps)\ **Post date:** [March 9, 2015, 12:47pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/8 "2015-03-09T12:47:00Z")
Awesome, thanks Simon! ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [April 3, 2015, 9:35am UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/9 "2015-04-03T09:35:00Z")
Mike, I’ve followed up with Muut since they have no publicly visible privacy policy. I’ll keep you in the loop, their support has gotten in touch with me. I’m not sure how long this will take from their side. Best, Simon ---
**Author:** ![apps](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@apps](https://support.iubenda.com/u/apps)\ **Post date:** [April 3, 2015, 1:00pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/10 "2015-04-03T13:00:00Z")
Great! Thanks for the update Simon, very much appreciated. ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [April 7, 2015, 11:39am UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/11 "2015-04-07T11:39:00Z")
My pleasure, Mike. They were responsive and sent me their privacy policy. However I yet need to head back about the address for their online policy. Best regards, Simon ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [April 20, 2015, 12:38pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/12 "2015-04-20T12:38:00Z")
Mike, Muut is ready for you. Let me know if you have any questions. Simon ---
**Author:** ![apps](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@apps](https://support.iubenda.com/u/apps)\ **Post date:** [April 20, 2015, 1:23pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/13 "2015-04-20T13:23:00Z")
Awesome, thanks Simon. I really appreciate it 🙂 ---
**Author:** ![Jacopo](https://yyz2.discourse-cdn.com/flex048/user_avatar/support.iubenda.com/jacopo/32/5_2.png) [@Jacopo](https://support.iubenda.com/u/Jacopo)\ **Post date:** [April 20, 2015, 2:23pm UTC](https://support.iubenda.com/t/please-add-muut-forums-commenting-and-sendwithus-transactional-email-service/4358/14 "2015-04-20T14:23:00Z")
Hi Mike, that’s what we’re here for 🙂 Simon