Please, the pro license of herda-roma.it site is not active in ACTIVE LICENSES AND SUBSCRIPTIONS, but the customer has paid until 25/02/2023 (as can be seen in the invoice dated 02/25/22).
I am the web designer, can you fix it?
Thanks
Roberto
Importato da support.iubenda.com (topic #42000302096) · 
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Would you be able to share the fix for this?
I've had a ticket open for 5 days with support without a response and need help.
Yes it happens sometimes as they are quite busy but will reply asap I believe
Could you fix this?
+1 also
Could you fix it Roberto?
It seems to me that everything is fine now, the customer has purchased an Ultra license.
Thanks for your help.
Ok so solution is about Ultra licence?
They will reply most of the time they don't reply due to busy schedule but they will when they find the time