GetKudos support
Yes, you are right they were acquired by Zopim - I'm going to check it out and let you know. The privacy policy already shows the Zopim policy.
https://www.zopim.com/privacy
If you can't wait, just add it as a custom service like this
http://iubenda.com/dashboard > edit/add privacy policy > add service > create custom service
Hope this helps?