Cookie banner not displaying in Wordpress (using iubenda's plugin for it)
- configured everything for the cookie banner on the iubenda side,
- installed the iubenda wordpress plugin
- copied the cookie banner code from our iubenda account and pasted it into the wordpress plugin box for it
We're running Wordpress 5.51, PHP 7.4.10, and all plugins are up-to-date.
I have tried resetting things, repasting the code — absolutely nothing works.
This is not a cache issue — I have deleted cookies and cache multiple times.
I would greatly, greatly appreciate it if someone could help with this!
1 person has this problem
I am having the exact same issue. I am using the plugin on a fresh install of 5.51 and newly updated PHP 7.4.10. To allow the plugin to save the code snippet, I had to disable mod_security in my hosting admin panel. I saved the code in the plugin and the pop-up seemed to work. I enabled mod_security again as well as changing some aesthetics of the pop-up on the iubenda dashboard and now it does not work. I'm thinking there is conflict with the mod_security module, but I don't think disabling it is the right answer. Thanks in advance for a solution.
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Thank you for contacting us.
We checked the code inside your website and we noticed you activated the automatic country detection feature of the Cookie Solution; that feature prevents the banner from being displayed outside the European Union. As such, if you then visit your site from a place outside the EU, you won’t see the banner. In order to change this behaviour, you should edit the parameter “countryDetection”:true inside your cookie solution script and put it to false. In that way the banner will be always displayed.
Hope this helps,
I can't get the Cookie Banner to work either. I have generated Privacy and Cookie policies for my WordPress site and these work fine. I've got your Cookie Solution plug-in for the banner and have pasted the code in but when I try to save it I get a '403 Forbidden' error. Please can you help. I'm not clear which options I'm supposed to select so maybe this is the problem?
I got the same problem on my wordpress website carpet cleaner picks. You just need to go to cpanel and disable mod security feature. It will start working fine for you.
1 person likes this