Purchased Licence problem

Hello i have bought a single pro licence for my website. When i start generating the policy it tells me to upgrade to a pro plan. I don't understand how this is possible since i have already bought it. Furthermore if i open my account panel no pro licence is showing. Am i missing something? But worst of all there is no way to contact support, i have sent an email and have not recieved any response yet. Live chat is unavailable for me. This behavior is unacceptable.