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Pro license not active

Please, the pro license of site is not active in ACTIVE LICENSES AND SUBSCRIPTIONS, but the customer has paid until 25/02/2023 (as can be seen in the invoice dated 02/25/22).

I am the web designer, can you fix it?



  • Would you be able to share the fix for this? 

    I've had a ticket open for 5 days with support without a response and need help.

  • Yes it happens sometimes as they are quite busy but will reply asap I believe

  • Would you be able to share the fix for this? 

  • Could you fix this?

  • +1 also

  • Could you fix it Roberto?

  • It seems to me that everything is fine now, the customer has purchased an Ultra license.

    Thanks for your help.

  • Ok so solution is about Ultra licence?

  • They will reply most of the time they don't reply due to busy schedule but they will when they find the time

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