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cookie banner always shown

Hi, I installed iubenda on my wordpress dashboard... I have Pro account and I set up every options.

In my site the banner is Ok, but it is required every time you enter the page (even on the same page if, for example, I refresh the page). Basically every time I return to any page of my site (even the same one) it asks me to consent to cookies.

I kindly ask how to request cookie consent only once.

Thanks a lot

  • same problem

  • Hello everyone,

    This issue is rare and can be caused because of multiple issues, this is why it is crucial for us to know the URL of the website that is experiencing this issue, and preferably any kind of additional information regarding your setup.

    In this case the issue was caused by an advanced setting within the Privacy Controls and Cookie Solution generator, "Validity period of user’s consent preferences (days)", which was set to 0 meaning that the banner needs to reappear with each refresh. Also, the GDPR mandates that you can store this consent for a minimal of 180 days.

    Another issue could be any kind of free domain URL, like with Shopify for example ( In this case you should add the following parameter to your embedded Cookie Solution script:

    This should ensure that your cookie banner won't reappear on each separate webpage or refresh.

    If you have any further questions, please feel free to reply here, or to write to our customer support team at


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