If the iubenda scanner isn't able to scan your website there could be various issues at play:
1) Check whether the project on iubenda.com has the correct URL in the project settings;
2) Disable any caching, optimization or most importantly security or anti-spam/bot services you might be using on your domain. These can interfere with our scanner which is a bot. You could try to whitelist our scanner IP addresses in such services as well: 18.159.1.104 and 52.59.141.27;
3) Investigate whether your hostingprovider might be blocking bots in anyway, and whether they are able to whitelist the above IP addresses as well.
Should the issues continue, please feel free to contact iubenda support so that we can look into the issue.
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